Shipping and Returns
The Abbott Store can ship to virtually any address in the United States.
The Abbott Store can ship to virtually any address in the United States. We currently do not ship overseas (with the exception of U.S. territories and APO/FPO addresses) or to PO Boxes. If you live on a military base, and the product you need is not available, please contact the Commissary Officer to have it ordered.
Shipping costs for AbbottStore.com orders depend on the method and option you choose.
Standard Ground Shipping
- FREE with online or mobile orders $100 or greater.
- $7.95 for orders less than $100.
- Two Day Priority Shipping & Overnight Shipping- Both methods of shipping will be charged based on weight of the entire order.
The rates above do not apply to shipping to U.S. territories, which include American Samoa, Guam, Puerto Rico, and the Virgin Islands. These territories have their own Territory Shipping rates and business day delivery times. Please also keep in mind that any of these shipments to the U.S. Territories can be delayed in customs, which would consequently delay delivery.
Abbott Store orders can be shipped to military addresses. When setting up your account, please enter the APO or FPO address using these steps:
- Country Field: Enter "United States"
- State/Zip Code: Enter the correct Zip Code, and for State choose from "Armed Forces Atlantic," "Armed Forces," or "Armed Forces Pacific."
- City Field: Enter "APO" or "FPO."
Following these steps will ensure that your order will be shipped to the correct APO/FPO address. The order will be sent via U.S. Postal Service. We estimate 5 to 7 business days for delivery once the order has been shipped; however, some destinations may take up to 21 days.
Orders will be processed Monday through Friday, excluding the following holidays:
- New Year's Day
- Memorial Day
- Independence Day
- Labor Day
- The Day After Thanksgiving
- Christmas Eve
- Christmas Day
Standard Ground Orders
All orders will be delivered within 7-10 business days (Monday through Friday, excluding holidays).
Priority Orders (2-day shipping)
Priority orders will be delivered within 3-5 business days (Monday through Friday, excluding holidays).
Overnight orders will be delivered within 1-2 business days (Monday through Friday, excluding holidays) according to the following:
- Orders placed before 3 pm EST will be delivered the next business day.
- Orders placed after 3 pm EST will be delivered in 2 business days.
- Orders placed Friday, at 3 pm EST or after, through Monday, 3 pm EST, will be delivered on Tuesday (except for holidays that fall on a Monday. In that case, delivery will take place on Wednesday).
No Signature Required
All orders placed through the Abbott Store are shipped with no signature required. If you want your order to only be released with a signature, please place your order over the phone with our customer service department at 1-800-258-7677.
Damaged or Incorrect Product
If your shipment arrives damaged or you receive the wrong product, please call 1-800-258-7677 for replacement or appropriate credit and instructions for return of the product. Please note we cannot handle store-purchased product. The customer service representatives will need your order number, so have it ready when you call.
Credit or refunds will be issued once we have received the returned product. A copy of your packing slip must be sent with returns. Priority or next-day air shipping charges on the original order cannot be refunded. Refunds may take 4 weeks to process.
For Consumer Returns
- You must return the product to us within 60 days of receipt.
- Login to your account and click My Order History within the Members Area.
- Click on Request Return which will open the Return Request Instructions.
- Shipping charges on the original order cannot be refunded.
- If you have questions about this process, please call Customer Service at 1-800-258-7677.
Shipping charges on the original order cannot be refunded. Please contact Customer Service at 1-800-258-7677 with any questions.
For Wholesale Customer Returns
- Returns can only be accepted within 120 days of receipt of order
- Expired products and Outlet products cannot be returned
- Please contact Customer Service at 1-800-258-7677 for a Return Authorization Number.
- Ship the returned product along with the packing slip and return authorization number, using a carrier/method that allows you to track the return package. Send to:
7801 Nieman Road
Shawnee, KS 66214
For returns, 50% of the product value will be refunded, with no additional restocking fees. Shipping charges on the original order cannot be refunded. Please contact Customer Service at 1-800-258-7677 with any questions.
Cancelling an Order
Orders may only be cancelled within 2 hours of initial order placement; except for orders with 2-day or overnight shipping and for any orders containing metabolic formula products or EleCare, which cannot be cancelled. Call 1-800-258-7677 for assistance.
Questions About Your Order
Please call 1-800-258-7677, 9 am-6 pm EST, Mon - Fri. A customer service representative will assist you. Please have your order number handy when you call.
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