Shipping And Returns

The AbbottStore can ship to virtually any address in the United States.

Shipping

The AbbottStore can ship to virtually any address in the United States. We currently do not ship overseas (with the exception of U.S. territories and APO/FPO addresses) or to PO Boxes. If you live on a military base, and the product you need is not available, please contact the Commissary Officer to have it ordered.

Shipping Fees

Shipping costs for AbbottStore.com orders depend on the method and option you choose.


Standard Ground Shipping

  • FREE with online or mobile orders $35 or greater.
  • $7.95 for orders less than $35.
  • Two Day Priority Shipping & Overnight Shipping- Both methods of shipping will be charged based on weight of the entire order.

The rates above do not apply to shipping to U.S. territories, which include American Samoa, Guam, Puerto Rico, and the Virgin Islands. These territories have their own Territory Shipping rates and business day delivery times. Please also keep in mind that any of these shipments to the U.S. Territories can be delayed in customs, which would consequently delay delivery.

APO/FPO Shipping

AbbottStore orders can be shipped to military addresses. When setting up your account, please enter the APO or FPO address using these steps:

  • Country Field: Enter "United States"
  • State/Zip Code: Enter the correct Zip Code, and for State choose from "Armed Forces Atlantic," "Armed Forces," or "Armed Forces Pacific."
  • City Field: Enter "APO" or "FPO."

Following these steps will ensure that your order will be shipped to the correct APO/FPO address. The order will be sent via U.S. Postal Service. We estimate 5 to 7 business days for delivery once the order has been shipped; however, some destinations may take up to 21 days.

Shipping Options

Orders will be processed Monday through Friday, excluding the following holidays:

  • New Year‘s Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving
  • The Day After Thanksgiving
  • Christmas Eve
  • Christmas Day

Standard Ground Orders

Most orders will be delivered within 3-5 business days (Monday through Friday, excluding holidays).

Priority Orders (2-day shipping)

Priority orders will be delivered within 2-3 business days (Monday through Friday, excluding holidays).

Overnight Orders

Overnight orders will be delivered within 1-2 business days (Monday through Friday, excluding holidays) according to the following:

  • Orders placed before 3 pm ET will be delivered the next business day.
  • Orders placed after 3 pm ET will be delivered in 2 business days.
  • Orders placed Friday, at 3 pm ET or after, through Monday, 3 pm ET, will be delivered on Tuesday (except for holidays that fall on a Monday. In that case, delivery will take place on Wednesday).

No Signature Required

All orders placed through the AbbottStore are shipped with no signature required. If you want your order to only be released with a signature, please place your order over the phone with our customer service department at 1-800-258-7677.

Returns

Damaged or Incorrect Product

If your shipment arrives damaged or you receive the wrong product, please call 1-800-258-7677 for replacement or appropriate credit and instructions for return of the product. Please note we cannot handle store-purchased product. The customer service representatives will need your order number, so have it ready when you call.

Credit or refunds will be issued once we have received the returned product. A copy of your packing slip must be sent with returns. Priority or next-day air shipping charges on the original order cannot be refunded. Refunds may take 4 weeks to process.

For Consumer Returns

To return your purchase(s), please include a copy of the original packslip.

If the packslip is not available, please include the following information with your return:

  • Order number
  • Billing address
  • Shipping address
  • E-mail address
  • Phone number (where we can contact you should we have questions about your order)

Please ship your return to the following address:

Abbott Laboratories

7801 Nieman Road

Shawnee, KS 66214

We suggest you return your purchase(s) using a trackable shipping method, as we cannot be responsible for any returns that do not make it to the warehouse.

Please note that shipping charges on the original order cannot be refunded. Additionally, your return must be received at our warehouse within 60 days of delivery to be eligible for a refund.

Please contact Customer Service at 1-800-258-7677 with any questions.

Cancelling an Order

Orders may only be cancelled within 2 hours of initial order placement; except for orders with 2-day or overnight shipping and for any orders containing metabolic formula products or EleCare, which cannot be cancelled. Call 1-800-258-7677 for assistance.

Questions About Your Order

Please call 1-800-258-7677, 9 am-6 pm ET, Mon - Fri. A customer service representative will assist you. Please have your order number handy when you call.