SHIPPING AND RETURNS

SHIPPING

Abbott Store can ship to virtually any address in the United States. We currently do not ship overseas (with the exception of U.S. territories and APO/FPO addresses) or to PO Boxes. If you live on a military base, and the product you need is not available, please contact the Commissary Officer to have it ordered.

APO/FPO SHIPPING

Abbott Store orders can be shipped to military addresses. The order will be sent via U.S. Postal Service. We estimate 5 to 7 business days for delivery once the order has been shipped; however, some destinations may take up to 21 days.

SHIPPING OPTIONS

Orders will be processed Monday through Friday.

SHIPPING FEES

Shipping costs for Abbott Store orders will depend on the method and option you choose. As we transition to our new platform, which launches in May, we are offering free standard shipping to our valued customers. These standard shipping orders will be delivered within 7-10 business days.

Additional Shipping Charges:

  • 2nd Day priority orders within continental United States - $25
  • Overnight orders within continental United States - $50
  • Orders to U.S. Territories (Guam, Puerto Rico, U.S. Virgin Islands and American Samoa) - $25
    • Please also keep in mind that any shipments to the U.S. Territories can be delayed in customs, which would consequently delay delivery.

NO SIGNATURE REQUIRED

All orders placed through the Abbott Store are shipped with no signature required. If you want your order to only be released with a signature, please inform the Customer Service representative when you place your order.

RETURNS

damaged or incorrect product

If your shipment arrives damaged or you receive the wrong product, please call 1-800-258-7677 for replacement or appropriate credit and instructions for return of the product. Please note we cannot handle store-purchased product. The Customer Service representatives will need your order number, so have it ready when you call.

Credit or refunds will be issued once we have received the returned product. A copy of your packing slip must be sent with returns. Priority or next-day air shipping charges on the original order cannot be refunded. Refunds may take 4 weeks to process.

FOR CONSUMER RETURNS

You must return the product to us within 60 days of receipt. Shipping charges on the original order cannot be refunded. Please contact Customer Service at 1-800-258-7677 with any questions.

CANCELLING AN ORDER

Please contact Consumer Service at 1-800-258-7677 to see about cancelling your order.

questions about your order

Please call 1-800-258-7677, 9 a.m.-6 p.m. ET, Mon - Fri. A Customer Service representative will assist you. Please have your order number handy when you call.