FREQUENTLY ASKED QUESTIONS

Orders that have already been placed through AbbottStore.com will not be affected. If you have a Schedule & Save automated recurring order, please call Consumer Relations at 1-800-551-2380.
Please call us at 1-800-551-2380. A Consumer Relations representative will be happy to help you.
You can click on the Store Locator button at the bottom of the Abbott Store page to locate your favorite retailer. For all other questions about product availability please call us at 1-800-551-2380. A Consumer Relations representative will be happy to help you.
If you have already placed your order and are paying by check or money order, please remit payment to:
Abbott Nutrition Store
PO Box 880038
Port St. Lucie, FL 34988-0038
We accept the following credit cards (and other types of cards) as payment for your orders:
  • Visa
  • MasterCard
  • Discover Network
  • American Express
  • Visa or MasterCard check cards or ATM cards
payment cards
Only credit/debit cards that are issued from financial institutions located in the United States will be accepted as forms of payment.
As a rule, most products shipped through Abbott Store have six months or more remaining in their shelf life. The shortest time to expiration date for any product that can be shipped through Abbott Store is 2 months.*
*Exceptions such as this may occur in a low stock situation so that we can assure product is available to those who have a medical need for a certain product, for example, a metabolic formula.
When you place an order with a credit/debit card with Abbott Store, we contact your card's issuing financial institution to confirm that your credit card has a valid number, and has not been reported as lost or stolen. This is communicated via a full authorization for the amount of the purchase.
If you make changes to your order, cancel items, or a multiple-item order ships in more than one shipment, your card may be authorized for each change and funds may be reserved against your account for each authorization. Some financial institutions have been known to hold these authorizations for 7-10 business days.

The actual charge to your card is not processed until the order has shipped from our facility.
What you are seeing in your account is a result of the financial institution’s policy regarding what they call a Pending Transaction. Even when no charge is actually made, the financial institution will hold the funds as 'pending' in anticipation of the expected charge. Different financial institutions have different policies regarding this type of transaction.
The following is a general definition as provided by one such financial institution. Your institution may have a different policy, so we would recommend contacting your personal financial institution for further details.
Credit Card Pending Transactions
A Pending Transaction is an item that has not yet posted to your account, but is pending and therefore held against your available credit. Normally, a pending item converts into a posted transaction, but if a merchant does not complete the transaction it will expire and the temporary funds hold will be removed. Some merchants such as gas stations will only authorize your account for $1.00; however, the transaction will post to your account for the total amount of your purchase. If you see a transaction listed as pending that has already posted to your account, it will no longer have an effect on your available credit, however it will continue to display as a Pending Transaction for 7 days from the transaction date.
You may return most new, unopened items sold and fulfilled by Abbott Store within 60 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error. Items should be returned in their original product packaging. For more information on returning a product, contact Abbott Store customer service at 1-800-258-7677 during the hours of 9 a.m. to 6 p.m. ET (Mon-Fri).
Employee and retiree purchases can be repeated as long as they do not exceed $500 within a given 30-day window. The $500 limit does not include tax or shipping. Please Note: The products purchased at the employee/retiree discount are for use by eligible employees/retirees and your immediate family only.
  • For use by employee/retiree, or children, grandparents, brothers, sisters, parents, grandchildren or the stepchildren of the employee/retiree, and interns.
  • Products purchased by employee/retiree are not to be resold or traded for cash.
  • employee/retiree purchases are limited to $500 in a 30 day period.
Please understand that as an Abbott/AbbVie employee, you are not eligible for any promotions or further discounts you see on the Abbott Store site given the significant price discounts all US based Abbott employees already receive through this program. These terms, conditions, and discounts may be modified or discontinued at any time.
We'll request a refund from your financial institution after we receive and process your return. For items returned to our warehouse, you may expect your refund within 4 weeks of giving your package to the return shipper (though in many cases you'll receive the refund sooner).
this time period includes:
  • 5 to 10 business days for us to receive your return from the shipper
  • 3 to 5 business days for us to process your return
  • The time it takes your financial institution to process our refund request